Refund Policy

REFUND POLICY

At TheWildernessEdge.shop, we aim to provide a reliable and fair return process.

1. Return Window

Customers may request a return within 30 days of receiving the product.

2. Conditions for Returns

Eligible items must:

  • Be unused and undamaged
  • Be returned in original packaging
  • Include proof of purchase

3. Valid Reasons

Returns are accepted if:

  • Item arrives damaged
  • Wrong item delivered
  • Product differs significantly from description

4. Non-Eligible Returns

We do not accept:

  • Used items
  • Final sale products
  • Items damaged by customer misuse

5. Refund Procedure

To initiate a return:

  1. Contact support with your order number
  2. Provide photo evidence if needed
  3. Wait for approval

Once approved, you will receive return instructions.

6. Refund Processing

Approved refunds will be:

  • Issued to original payment method
  • Processed within 5–10 business days

7. Shipping Costs

Shipping fees are:

  • Non-refundable
  • Covered by customer unless error is ours

8. Exchanges

We replace defective items based on availability.

9. Cancellations

Orders may be canceled within 12 hours only.